Tuesday, August 3, 2010

Dyson Vacuum Cleaner Drama

I heart Dyson vacuum cleaners. I paid a small fortune for one 5-6 years ago. This thing sucks! It's unbelievable the crap it picks up. I have a long haired dog that sheds like crazy and a short-haired cat plus the usual dust and dirt. It's unbelievable but I will fill up the canister in just one room. I'll vacuum about every 1-2 weeks, depending on what life is like. So its not like crazy hoarder dirt or something. Just everyday stuff. I can't say enough about how good this machine is.

However, I've been having problems with the love of my cleaning life. It started to smell like burning hair when the brushes were going. I took it to an authorized dealer and they had no clue (turns out they were clueless) but charged me $35 anyway. I thought the motor or belt or a gizmo was burning up and I would soon have to say good-by to a favorite friend. (And I was vaguely worried that I would electrocute myself if the motor was going out or something).

As a last resort I called Dyson and they had the problem diagnosed in 1 minute. There was hair wrapped tightly around the inside spindle. The nice man on the phone had me open the casing using a quarter and talked me through cleaning it. I put it back together (which was super simple) and tried it.

No smell! I'm such a happy girl. And I don't have to worry about affording another expensive vacuum cleaner in the near future. Lesson learned here: call the manufacture's support line first. They might actually be able to help.

If you are looking for a new vacuum, think about a Dyson. They are expensive but worth it. And no, I'm not being paid to say these things-but if I was, how cool would that be?!



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5 comments:

  1. Love my dyson!!!! The best vaccum ever! Glad you were able to get yours fixed!

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  2. I love my Dyson as well! It's awesome but I often worry (with no reason) it won't last as long as I hoped. Thanks for taking away that worry, we've only had ours two years, and it's great to hear their Customer Service is as good as the product!

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  3. I have definitely been looking into a Dyson. We bought a cheap vacuum after we sold our Rainbow but I really would like to have something better - like a Dyson :)

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  4. I have the Dyson Animal and the handheld and they are AMAZING! I love them dearly!

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  5. I'm glad to know about the wrapped hair and the ease for opening the thingy. I bought my Dyson last week and boy oh boy, I never thought I'd be in like with a piece of equipment, well okay, I did really like my red truck.
    :-)
    Su-sieee! Mac
    This and That. Here and There. Now, Sometimes Then.

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